Frequently Asked Questions
When will I get my sweets?
How long does delivery take?
What happens if my sweets are out of stock?
What types of payment card can I use?
How can i contact you?
Will my personal information be held securely?
What do you do with my email address?
How do i tell what a sweet contains?
How do you calculate postage costs?
Do you ship outside of the UK?
What is your returns policy?
What do I need to do if I want to returns something?
Usually, we will always try to dispatch your sweets within 1-2 working days after you've placed your order, assuming they're in stock (which is most of the time). Although, we do try to dispatch within 24 hours.
We don't send out orders at weekends (ie Saturdays and Sundays) and we cannot be held responsible for any delays caused by third parties, as you can understand.
We use 1st class mail (delivery takes 1-2 days) for all orders weighing less than 2kg.
Larger orders will be dispatch by courier (delivery takes 1-3 days) and our couriers work Monday-Friday 9am – 5pm.
So please allow sufficient time for your order to be dispatched and delivered, as we cannot be held responsible for any delays caused by third parties.
What happens if my sweets are out of stock?
If your sweet choice is temporarily out of stock and we expecting more stocks within a couple of days, then we will hold your order until we receive them and are able to send your completed order to you. If we expect an item is going to be out of stock for more than a couple of days, then we'll email you to let you know. At that time we will ask if you would like us to hold your order until it is complete or if you would prefer us to send you what we have from your order straight away. Either way, you won't incur any additional shipping costs. We do, however, reserve the right to substitute similar items of an equal or greater value if we cannot obtain the sweet of your choice.
What types of payment card can I use?
We accept all of the major credit and debit cards...
- Mastercard (Credit & Debit)
- VISA (Credit, Debit & Electron)
- JCB
- Maestro
- American Express
- PayPal
You can contact us a number of ways:
| Our postal address: | The Sweetie Jar PO Box 9913 Nottingham NG2 9JY |
| Our telephone number: |
0845 475 4985 |
| Our e-mail address: | customerservices@thesweetiejar.co.uk Please use this email address for all general enquiries. |
Will my personal information be held securely?
Yes, The Sweetie Jar is hosted on a secure server and uses a secure shopping cart system. All your personal information is held securely and the link to us is also secure, which means that all credit card transactions are completely safe and encrypted to ensure the maximum protection.
Your credit details are securely handled by WorldPay, who are one of the leading credit card processing companies widely used on the internet. You can learn more about them at http://www.worldpay.com
You can also read our terms and conditions.
What do you do with my email address?
By registering with, or ordering from, TheSweetieJar.co.uk you are choosing to receive email communications from us, in accordance with our privacy policy. From time to time, we will send you details of any special offers, etc. You are given the opportunity to stop receiving our emails on all of our communications with you. If you choose to have your name removed from our mailing list then we will endeavour to do this quickly.
We do not disclose any of your information to any third party.
How do I tell what a sweet contains?
We do try to check what our sweets contain and have used this information, where available, on our website, as a service to our customers. Although we cannot guarantee this information, we have tried "to the best of our knowledge" to provide some information, rather than none. We cannot, however, confirm that any sweet is 100% free of any traces of nut.
How do you calculate postage costs?
Our postage costs are calculated based on the weight of your order. We use the most cost-effective way of getting your order to you quickly.
Do you ship outside of the UK?
No. We only ship orders within the UK. Although, you can still order from an overseas address as long as the delivery address is within the UK.
In the unlikely event that you are not completely happy with the Goods you have received, you can return them to us, at your own cost, within 7 working days of receiving the Goods for a refund, provided the Goods are in a resaleable condition. Once the Goods have been returned you will be entitled to receive an exchange or a full refund.
We cannot accept returns where a product has been opened or where a product has been custom-made.
If the Goods have been received in a damaged or faulty condition, please contact us as soon as possible after delivery, on 0845 475 4985 or email customerservices@thesweetiejar.co.uk.
What do I need to do if I want to return something?
You will need to contact us, by telephone or email, before returning the Goods to us.
Goods returned to us must be sent using a trackable service. Please ensure that the returning items are well packaged, as we cannot accept responsibility for items damaged or lost in the return transit.
Our return address is:
The Sweetie Jar
PO Box 9913
Nottingham
NG2 9JY
Should you need any help or advice, please call 0845 475 4985 or email customerservices@thesweetiejar.co.uk.
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