Frequently Asked Questions
When will I get my sweets?
How long does delivery take?
What happens if my sweets are out of stock?
What types of payment card can I use?
How can i contact you?
Will my personal information be held securely?
What do you do with my email address?
How do i tell what a sweet contains?
How do you calculate postage costs?
We will always try to dispatch your sweets within 1-2 working days after you've placed your order, assuming they're in stock (which is most of the time). Although, we do try to dispatch within 24 hours.
We don't send out orders at weekends (ie Saturdays and Sundays) and we cannot be held responsible for any delays caused by third parties, as you can understand.
We will either dispatch your order by 1st class mail (delivery takes 1-2 days) or standard parcel post (delivery takes 3-5 working days) depending upon it's weight. Larger orders will be dispatch by courier (delivery takes 1-3 days) and our couriers work Monday-Friday 9am – 5pm.
So please allow sufficient time for your order to be dispatched and delivered, as we cannot be held responsible for any delays caused by third parties.
What happens if my sweets are out of stock?
If your sweet choice is temporarily out of stock and we expecting more stocks within a couple of days, then we will hold your order until we receive them and are able to send your completed order to you. If we expect an item is going to be out of stock for more than a couple of days, then we'll email you to let you know. At that time we will ask if you would like us to hold your order until it is complete or if you would prefer us to send you what we have from your order straight away. Either way, you won't incur any additional shipping costs. We do, however, reserve the right to substitute similar items of an equal or greater value if we cannot obtain the sweet of your choice.
What types of payment card can I use?
We accept all of the major credit and debit cards...
- VISA
- VISA Delta (Debit)
- Mastercard
- Switch/Maestro
- Solo
- Electron
You can contact us a number of ways:
0845 475 4985
Our postal address:
The Sweetie Jar
PO Box 9913
Nottingham
NG2 9JY
Our telephone number:
Please only telephone us if you have a question about an order you've already placed.
Our e-mail address:
customerservices@thesweetiejar.co.uk
Please use our this email address for all general enquiries.
Will my personal information be held securely?
Yes, The Sweetie Jar is hosted on a secure server and uses a secure shopping cart system. All your personal information is held securely and the link to us is also secure, which means that all credit card transactions are completely safe and encrypted to ensure the maximum protection.
Your credit details are securely handled by PayPal, who are one of the leading credit card processing companies widely used on the internet. You can learn more about them at http://www.paypal.com.
You can also read our terms and conditions.
What do you do with my email address?
By registering with, or ordering from, TheSweetieJar.co.uk you are choosing to receive email communications from us, in accordance with our privacy policy. From time to time, we will send you details of any special offers, etc. You are given the opportunity to stop receiving our emails on all of our communications with you. If you choose to have your name removed from our mailing list then we will endeavour to do this quickly.
We do not disclose any of your information to any third party.
How do I tell what a sweet contains?
We do try to check what our sweets contain and have used this information, where available, on our website, as a service to our customers. Although we cannot guarantee this information, we have tried "to the best of our knowledge" to provide some information, rather than none. We cannot, however, confirm that any sweet is 100% free of any traces of nut.
How do you calculate postage costs?
We use Royal Mail's standard 1st class packet post or standard parcel post and the cost is calculated based on the weight of your package.
