Delivery Information

Delivery & Shipping

DELIVERIES TO MAINLAND UK


We offer Royal Mail Tracked 24™ (1st class), Royal Mail Tracked 48™ (2nd class) and Next Business Day (Monday-Friday only) delivery on mainland UK orders depending on the weight of your order (including outerpackaging) and how quickly you need your order.  Upon checkout, we offer the most cost-effective ways of getting your order to you quickly.

Please note that our Courier service only delivers Monday through to Friday (excluding Bank Holidays).


MAINLAND UK ESTIMATED DELIVERY COSTS

Weight RM Tracked 24™
(1st Class)

Delivery Costs
RM Tracked 48™
(2nd Class
)
Delivery Costs
Courier
Delivery Costs
<3kg £5.99 £4.99  £7.99
3kg +     Start from
£7.99


MAINLAND UK ESTIMATED DELIVERY TIMES 

  RM Tracked 24™
(1st Class)

 
RM Tracked 48™
(2nd Class
)

 
Courier
Delivery Time

(order by 12 noon GMT)
Delivery Times 1-2 working days, after dispatch 3-4 working days, after dispatch


Next Business Day
(Monday-Friday before 6pm), after dispatch


When ordering you should ensure that you have selected the correct delivery option and completed the delivery and billing addresses correctly.  Mistakes can result in delays in receiving your items. If you have registered with The Sweetie Jar, you can check the status of your order at any time by visiting your account page.

If either the Royal Mail or the Courier are unable to deliver an item because it does not fit through the letter box, no-one is available to receive or sign for it and the customer has given no other delivery instruction, they may deliver the item to a neighbour’s address and leave a card for the person the item is addressed to explaining that it has been left with that neighbour.

If either the Royal Mail or the Courier choose not to leave the item with a neighbour, or the item has been sent using Special Delivery, or they cannot find a neighbour, they will take the item back to their local depot and leave a card at the customer’s address. The card will give the person the item is addressed to the option to have the item delivered to that address later, or tell them where they can collect the item from.

At our discretion we may substitute a courier service for Royal Mail.  Our courier service will require a signature.

We are unable to deliver to PO Box, BFPO addresses, Isle of Man or Channel Islands.

PLEASE NOTE:
Mainland UK - Excludes Channel Islands & Isle of Man.
Standard Service – Royal Mail Tracked 24 & Royal Mail Tracked 48 delivery
Next Business Day – By courier, APC or FedEx, to UK Mainland Addresses (see below for exceptions) and will require a signature on delivery.  Next Business Day Courier Delivery excludes the following postcodes: KW, IV, AB, ZE, HS, PA, KA27, IM, PO30-41 , PH30 Corrour, PH41 Mallaig, PH42 Eigg & Kuck, PH43-44 Rhum & Canna and Northern Ireland.

 


 DELIVERIES TO HIGHLANDS & NORTHERN IRELAND


We offer Royal Mail Tracked 24™ (1st class), Royal Mail Tracked 48™ (2nd class) and Courier service delivery (Monday - Friday only) on Highlands and Northern Ireland orders depending on the weight of your order (including outerpackaging) and how quickly you need your order.  Upon checkout, we offer the most cost-effective ways of getting your order to you quickly.

Please note that our Courier service only delivers Monday through to Friday (excluding Bank Holidays).

 

HIGHLANDS & NORTHERN IRELAND ESTIMATED DELIVERY COSTS

Weight RM Tracked 24™
(1st Class)

Delivery Costs
RM Tracked 48™
(2nd Class
)
Delivery Costs
Courier
Delivery Costs
<3kg £5.99 £4.99  £7.99
3kg +     Start from
£7.99


HIGHLANDS & NORTHERN IRELAND ESTIMATED DELIVERY TIMES 

  RM Tracked 24™
(1st Class)

 
RM Tracked 48™
(2nd Class
)

 
Courier
Delivery Time

(order by 12 noon GMT)
Delivery Times 1-2 working days, after dispatch 3-4 working days, after dispatch


3-4 working days, after dispatch (Monday-Friday only)


When ordering you should ensure that you have selected the correct delivery option and completed the delivery and billing addresses correctly.  Mistakes can result in delays in receiving your items. If you have registered with us, you can check the status of your order at any time by visiting your account page.

If either the Royal Mail or the Courier are unable to deliver an item because it does not fit through the letter box, no-one is available to receive or sign for it and the customer has given no other delivery instruction, they may deliver the item to a neighbour’s address and leave a card for the person the item is addressed to explaining that it has been left with that neighbour.

If either the Royal Mail or the Courier choose not to leave the item with a neighbour, or the item has been sent using Special Delivery, or they cannot find a neighbour, they will take the item back to their local depot and leave a card at the customer’s address. The card will give the person the item is addressed to the option to have the item delivered to that address later, or tell them where they can collect the item from.

At our discretion we may substitute a courier service for Royal Mail.  Our courier service will require a signature.

We are unable to deliver to PO Box or BFPO addresses.



DELIVERIES TO THE CHANNEL ISLANDS


Unfortunately, we are not able to deliver to the Channel Islands.