Privacy | Cookies | My Preferences

This Privacy Policy describes how The Sweetie Jar collects, uses, and discloses your personal information when you visit, use our Services, make a purchase from www.thesweetiejar.co.uk or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

SUMMARY
. We only collect the minimum amount of Personal Information to service your order and to provide you with the very best experience on our website. 
. We do not sell, trade or rent your Personal Information to other third parties.
. We only use the minimum number of Cookies that are needed to service your order and to provide you with the very best experience on our website.
. We only hold Personal Information for the minimum time period necessary for our business purposes and to fulfil our legal obligations.  After this, we securely dispose of any collected Information.

OVERVIEW

We wrote this Privacy Policy to help you understand what information we collect and how we use it when you use our website.  This policy will also help you understand what happens to your Personal Information when you pay for Goods, or you are the recipient of our Goods. This Privacy Policy applies to your Personal Information when you visit The Sweetie Jar and does not apply to online websites or services that we do not own or control.

This Privacy Policy is designed to help you obtain information about our privacy practices and to help you understand your privacy choices when you use our website.

We have defined some terms that we use throughout the Privacy Policy.  You can find the meaning of a capitalised term in the Definitions section.

Please contact us if you have any questions about our privacy practices that are not addressed in this Privacy Policy.

HOW WE COLLECT YOUR PERSONAL INFORMATION

The types of personal information we collect about you depends on how you interact with our Site and use our Services. When we use the term "Personal Information", we are referring to information that identifies, relates to, describes, or can be associated with you. The sections below describe the categories and specific types of personal information we collect.

Information we collect directly from you.

This is information that you directly submit to us when you use our Site or through using our Services.  This information is collected:

 1. When you give it to us.

When you register with us by establishing an Account or joining our Newsletter, you give us certain basic Personal information voluntarily.  We collect this information to fulfil the Services you request.  This includes your name, postal address, telephone number, email address and any other information you give us to establish an Account.  In addition to this we collect, Account information including your username and password; Shopping information, including items you view, put into your basket or add to your wishlist and Customer Support information, including the information you choose to include in communications with us, for example when sending a message through the Services.

2. When you purchase something from us.

If you make a purchase on The Sweetie Jar’s website, we collect information associated with the transaction, including your name, billing address, shipping address, payment confirmation, email address and telephone number.  We also collect information such as the transaction date, products purchased, and amount paid for products, Device Information and Technical Usage Information as well as limited information about the transaction.  Our Site uses Shopify payments for all credit/debit card transactions. Our Site does not store any information regarding your credit/debit card details. 

3. When you purchase something for someone else.

When you purchase something for the benefit of someone else, or if you request someone to make a purchase on your behalf, you give us certain Personal Information about the recipient.  We collect this information to fulfil the Services that you request.  This includes their name and postal address.  

 4. When you purchase something as a Guest.

If you make a purchase on The Sweetie Jar’s website as a guest, limited services are available without being required to log in to or establish an Account, known as Guest Transactions.  We collect the Personal Information you give us to fulfil your order.  This includes your name, postal address, telephone number, email address and any other information you give us.

 5. When you contact us

We may collect additional information from or about you when you communicate with us or contact our customer services.

Information We Collect through Cookies

Whenever you use a website, mobile application or other Internet service, certain information gets created and logged automatically.  The same is true when you use The Sweetie Jar’s website.  Here are the types of information we collect:

Cookie Information.  We automatically collect certain information about your interaction with us.  To do this we may use ‘Cookies’: cookies, pixels and similar technologies are small text files sent by your computer each time you visit our website.  For a list of Cookies we use and what they do, please see the Cookies section of this Policy.

Log Information.  When you use The Sweetie Jar’s website, our servers record information, including information that your browser automatically sends whenever you visit a website, or that your mobile app automatically sends when you’re using it.  This log Information includes your Internet Protocol address, searches, browser type, the date and time and how you used The Sweetie Jar website, Cookie Information and Device Information.

Device Information.  In addition to log Information, we collect information about the device you are using.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

. Companies who support our Site and Services, such as Shopify.

. Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfil your orders and provide you with products or services you have requested, in order to perform our contract with you.

. When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.

International Users

If you are an International User - Please note that we may transfer, store and process your personal information outside the country you live in, including the United States. Your personal information is also processed by staff and third-party service providers and partners in these countries.

HOW LONG DO WE KEEP YOUR INFORMATION FOR?

We keep your Personal Information only so long as we need it to fulfil our legal obligations and for our business purposes.  This is also the case for any of our partners, for example: Shopify Payments (our Payment Service Provider), Royal Mail & our Courier Company, that we share your information with to enable us to fulfil your order.  When we no longer need to legally keep your information, we will securely remove it from our systems.  If your Account is closed, we reserve our ability to retain and access the Information for so long as required to comply with applicable laws.  We will continue to use and disclose Personal Information in accordance with this Privacy Policy.

The cookies we use have defined expiration times.  Unless you visit our website or use our Services within that time, the cookies are automatically disabled and retained Information is deleted.  Please refer to the section on “How Do We Use Cookies and Tracking Technologies” for more information.

HOW DO WE PROCESS PERSONAL INFORMATION?

We use the information we collect to provide the Service for you. We may process your Personal Information for a variety of reasons that are justified under Information protection laws.  In addition, and for similar reasons, we have a legitimate interest in using your information in these ways. It is also fundamental to the nature of the Service we provide.

1. To provide Products and Services to you. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfil your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.

2. For Marketing and Advertising to you. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.

3. For Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.

4. To Communicate with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

5. To manage our business needs. To monitor, analyse, and improve Services and the Website’s performance and functionality.  For example, to conduct analytics on who is using our website and how it is being used.

 

DO WE SHARE PERSONAL INFORMATION?

We do not sell, trade or rent your Personal Information to other third parties.  

We only share information necessary in order to provide the Services that you have requested.  We share your information with:

 1. Our partners that provide Services to us.

We share Personal Information with our partners and third parties that perform services and functions at our direction and on our behalf (e.g., IT management, Information analytics, customer support, cloud storage, fulfilment, and shipping) These partners may also, for example, assist in delivering your goods to you, following purchases made by you, or assist in maintaining our website or assist in sending you email communications about our products, or when you direct, request us or otherwise consent to our disclosure of certain information to third parties, through your use of social media widgets or login integrations.

2. Shopify Payments (Our Payment Service Provider).
We share Personal Information with our Payment Service Provider, who will perform services and functions on our behalf, when you pay for goods.  This may include managing risk and protect The Sweetie Jar, the Payment Services Providers and you from fraud by verifying your identity and helping to detect and prevent fraud and abuse of our Website or Services.  This information may include:

. Personal Information necessary to facilitate the transaction.

. Personal Information to help other participant(s) resolve disputes and detect and prevent fraud.

3. With other parties as required by law:  

We may share information about you with other parties as required by law including:

. If we need to do so to comply with a law, legal process, or regulations.

. To law enforcement authorities or other government officials, or other third parties pursuant to a subpoena, a court order or other legal process or regulations.

. If we believe, in our sole discretion, that the disclosure of Personal Information is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity.

HOW DO WE USE COOKIES AND TRACKING TECHNOLOGIES?

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences).  We use cookies that are strictly necessary and essential in enabling you to purchase products from us, using our shopping basket, and using our website’s features (like remembering your name, address, user login etc.).

These cookies enable us to automatically identify you, the items you wish to purchase, and where you would like the items to be delivered.  When you “Log In” or press “Buy Now” on the item page, your computer will automatically be issued with a cookie.

We also use cookies to help us improve the performance of our website to provide you with a better user experience (it is in our legitimate interests to administer, improve and optimise the Services).  These cookies don’t collect information that identifies a visitor. All information these cookies collect is anonymous. It is only used to improve how our website works.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

WHAT ABOUT USER GENERATED CONTENT?

You are able to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.

We do not control who will have access to the information that you choose to make available to others and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.

WHAT ABOUT THIRD-PARTY WEBSITES & LINKS?

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

DO YOU COLLECT MINOR’S INFORMATION?

No.  The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

HOW SAFE IS YOUR INFORMATION?

The Sweetie Jar site is hosted on a secure server and uses a secure shopping cart system. All your personal information is held securely and the link to us is also secure, which means that all credit card transactions are safe and encrypted to ensure the maximum protection.  

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us. 
 
WHAT PRIVACY CHOICES ARE AVAILABLE TO YOU?

You have choices when it comes to the privacy practices and communications in this Privacy Policy.  

 1. Choices Relating to the Personal Information We Collect from You.

. Personal Information.  You may decline to provide Personal Information when it is requested by The Sweetie Jar, but our services may be unavailable to you.

. Location and other device-level information.  The device you use to access The Sweetie Jar website may collect information about you, including Geolocation Information and User usage Information that we may then collect and use for analytical purposes.  For information about your ability to restrict the collection and use of such information, please use the settings available in the device.

 2. Choices Relating to Cookies.

You may have options available to manage your cookies preferences.  For example, your browser or internet device may allow you to delete, disable or block certain cookies and other tracking technologies.  You may choose to enable these options, but in doing so may prevent you from using some of the core features and functions available on The Sweetie Jar’s website.

 3. Choices Relating to Your Registration and Account Information.

If you have an Account with The Sweetie Jar, you can review and edit Personal Information in the Account by logging in and updating the information directly.  Contact Us if you have any questions about your Account information or other Personal Information.

 4. Choices Relating to Communication

We will send communications to you that are required or necessary to send to you, in order to fulfil your order or answer any request you have made to us.  You may not opt-out of receiving these communications.

We may also send you information about The Sweetie Jar’s products, via email.  You may opt out of these emails we send by following the instructions in the email you receive. 

WHAT ARE YOUR RIGHTS?

You have the right of access, rectification, restriction and erasure in respect of your Personal Information, as outlined below:

. Right to Access / Know. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.

. Right to Delete. You may have a right to request that we delete personal information we maintain about you.

. Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.  If you have an Account with The Sweetie Jar, you can review and edit Personal Information in the Account by logging in and updating the information directly.

. Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

. Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.

. Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.

. Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.

. Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, You may designate an authorised agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local Information protection authority.

WHAT ELSE SHOULD YOU KNOW?

We may revise this Privacy Policy from time to time to reflect changes in our business, the Website, or for other operational, legal or regulatory reasons.  We will post the revised Privacy Policy on this Site, update the ‘Last updated’ date and will be effective as of the published effective date.  You may wish to review this Policy from time to time. 

CONTACT US?

If you have any queries in relation to this privacy policy or anything else relating to privacy on this site, then please call us on 0115 9899855 or email us at: customerservices@thesweetiejar.co.uk or contact us at The Sweetie Jar, Unit 2, Manvers Business Park, High Hazles Road, Cotgrave NG12 3GZ, United Kingdom.

DEFINITIONS

1. Website means www.TheSweetieJar.co.uk and any sub-domains of this site unless expressly excluded by their own Privacy Policy.

2. The Information controller for this website is The Sweetie Jar, Unit 2 – Manvers Business Park, High Hazles Road, Cotgrave, NG12 3GZ.

3. Account means The Sweetie Jar member account.

4. Personal Information means information that can be associated with an identified or directly or indirectly identifiable person.  ‘Personal Information’ can include, but is not limited to, name, postal address (including billing and shipping addresses), telephone number and email address.

5. Geolocation Information means information that identifies, with reasonable specificity, your location, by using co-ordinates through GPS or Wi-Fi.

6. The Sweetie Jar.  In this Privacy Policy The Sweetie Jar is sometimes referred to as the ‘Website’, the ‘Site’, ‘we’, ‘us’ or ‘our’ depending upon the context.

7. A User means an individual who uses the Services or accesses the Website and has established a relationship with The Sweetie Jar (for example, by registering for an Account or otherwise uses the Services as a buyer or other type of participant to a transaction, including a Guest Transaction). In this Privacy Policy a User is sometimes referred to as ‘you’ and ‘your’ depending upon the context.

8. Process means any method or way that we handle Personal Information or sets of Personal Information, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, disclosure by transmission, dissemination or otherwise making available, restriction, erasure or destruction of Personal Information.

9. ‘Services’ means the goods/products that you are purchasing from us either with an Account or as a Guest Transaction. It also includes details of any communication or enquiry you make to The Sweetie Jar.

10. Guest Transaction means a person’s use of the Services without logging in and/or establishing an Account.

11. Technical Usage Information means information we collect from your phone, computer or other device that you use to access The Sweetie Jar website or Services.  Technical Usage Information tells us how you use the website, such as what you have searched for and viewed, including IP address, statistics regarding how pages are loaded and viewed, the website you visited before coming to the Website and other usage and browsing information collected through Cookies.